Dear Valued Patient:

Smiles For All hopes this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the South African Dental Association (SADA) the Health Practitioners Council of South Africa (HPCSA) and Oral Hygienists association of South Africa (OHASA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

Changes at Smiles For All

• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• We will request that you wear a mask when entering the practice.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
• Always shower before coming to the dentist. – Do not wear too much jewellery
• If you appear to be sweating, we can refuse treatment.
• We can measure your temperature and refuse treatment.
• The Practice can ask for valid COVID-19 test prior to treatment.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 012 665 1631/5 or our mobile number 071 611 8350 or 071 611 8329

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients.

Sincerely,
Dr Pinheiro and Team